Booking Deposit Refund
Cancellation, Financial & Scheduling Policy
This financial, deposit, cancellation, and refund policy applies to all monies and payments made to Better Me Bariatrics, LLC.
Covered payment methods include, without limitation, credit cards, checks, wire transfers, bank deposits, bank transfers, ACH payments, cashier’s checks, cash, and other payments made to Better Me Bariatrics.
1. Deposit and Booking Surgery Policy
A deposit is a security deposit due at the time of scheduling the surgery to secure your surgery date and to get consulted by our staff. The booking deposit will apply to the total balance owed for your procedure.
2. Booking Deposits of Less Than $400 USD
Occasionally, we’ll accept a booking deposit of less than $400 USD. If that is made, you’re not eligible for any refunds. A booking deposit of less than $400 USD, for example, $300 USD or $250 USD, will be used towards your total balance; however, it is not available for refunds under this cancellation policy.
3. Refunds and Cancellation Policy
All cancellations and refund requests must be received by Better Me Bariatrics, LLC in writing by email or fax.
Please allow up to six (6) weeks for processing approved refunds.
4. Booking Deposit Refund Policy — Deposits of at Least $400 USD
Refund and cancellation requests must be submitted in writing.
If cancellation is made in writing at least 31 days before surgery, the booking deposit may be fully refundable.
If cancellation is made between 32 and 45 days before surgery, the refund amount is $100.
If cancellation is made at least 46 days before surgery, a $120 administrative fee applies.
No booking-deposit refund is available within 31 days of surgery.
5. Booking Deposit Refund — Deposits of Less Than $400 USD
No refunds are made for booking deposits of less than $400 USD.
6. All Money Paid to Better Me Bariatrics
No refunds are available within 31 days of surgery, and all payments may be forfeited.
Limited refunds may be considered on a case-by-case basis, but approval is not guaranteed.
This policy reflects upfront costs that may already have been committed for hotel accommodations, transportation, operating-room scheduling, administration, and related arrangements.
7. Postponed or Rescheduled Surgery Policy
No refunds are provided for postponed or rescheduled surgeries.
A customer may postpone once by providing written notice at least 31 days before the scheduled surgery date.
A second postponement results in forfeiture of the initial deposit.
Postponing within 31 days of surgery results in forfeiture of $500, and a new $500 deposit is required to secure another date.
8. Doctor Cancellation Policy
If surgery is canceled because the customer did not follow required instructions or provided false or incomplete information, all payments may be forfeited and a $1,500 fee may apply.
If the doctor determines before or during the procedure that surgery cannot safely proceed, the surgery may be canceled.
No refund is provided in these circumstances.
9. Fully Paid Customers and Remaining Balance Policy
The remaining balance must be paid no later than seven (7) days before surgery.
If the balance is not paid by the deadline, the surgery may be canceled and prior payments may be forfeited.
Wire transfer is recommended for last-minute payments.
Estimated payment-clearing times are: bank or wire transfer — 3 days; Zelle — 3 days; financing — 8 days.
10. Customer No-Communication Policy
Failure to respond to Better Me Bariatrics may result in cancellation of the scheduled surgery and forfeiture of all funds paid.
The customer remains responsible for any outstanding balances.
11. Failed Payments and Outstanding Balances Policy
Failed payments incur a $100 fee.
Unpaid balances remaining after 30 days are subject to a 2% monthly charge.
Collection-related costs and fees may be added to the outstanding balance.
Contact the Better Me Bariatrics care team before submitting a cancellation or rescheduling request.
Contact Our Care Team